Our delivery rates are based on the size and weight of the products you order as well as the destination entered during the validation of your basket. The delivery costs of our packages are included unless otherwise stated. For certain destinations and parcel congestion, standard pricing cannot apply, you will be redirected to a request for an estimate.
1. TERMS OF DELIVERY OF HEAVY ITEMS
will take place in front of your home at the doorstep or at the bottom of the building, for standard delivery, or at your home in the room of your choice, in the case of premium delivery. In both cases, this is delivery with appointment scheduling, within a 4 hour window. The carrier will contact you directly by email and / or phone, to agree on the date and time slot that best suit you for receiving your package.
The Premium Option: Appointment scheduling during the week, from 9 a.m. to 7 p.m., subject to regular vacations in your region.
The delivery of your package is provided by two people and is done at your home, in the room of your choice. This option also includes unpacking the package and taking back the packaging. It is important to take note of the package dimensions of the item you wish to purchase.
2. DELIVERY TERMS OF LIGHT ITEMS
GLS Standard Option: Appointment scheduling during the week, from 9 a.m. to 7 p.m., subject to regular vacations in your region.
Delivery will take place in front of your home at the doorstep or at the bottom of the building, for standard delivery. This is delivery with appointment scheduling, within a 4 hour window. The carrier will contact you directly by email and / or phone, to agree on the date and time slot that best suit you for receiving your package.
3. DELIVERY DELAY
Some of our pieces are made to order, so it takes a little longer than shopping in a store. But the wait is all in all acceptable. Allow between 1 and 4 weeks of delays depending on the items. We set ourselves the objective of delivering to you within 1 to 4 weeks of the order being confirmed. This time frame depends entirely on where your order is made. Before ordering: We specify the shipping time for each item. The delivery method depends above all on the size of the package. You will have an idea of the wait to be expected and will be able to organize yourself. After ordering: We send you various emails informing you of the progress of your order. You can also access these elements from your customer area, “My orders” section. There you will find the latest information about your shipment.
4. CUMULATIVE DELIVERY OF PRODUCTS.
As we work with several manufacturers, each of our parts may arrive at our distribution center on different dates. However, we can exceptionally and in certain cases organize grouped shipments.
5. MODIFICATION OF MY DELIVERY ADDRESS PLACING AN ORDER.
Yes it’s possible. Contact us by email: service@tomaga.fr, and we will update your delivery information. This option is only possible if the package has not yet been delivered to the carrier. You have up to 48 hours before your item is shipped to make changes to your order. After this period, no change can be made.
6. DELIVERY TIMES EXCEEDED.
First of all, we would like to apologize to you. Whatever happens, we’ll let you know as soon as possible. You can check the status of your order by logging into the site. The tracking information on your account is updated very regularly. For more information, we invite you to contact us by email: service@tomaga.fr
7. ORDER SHOWN AS LOST OR ALREADY DELIVERED, BUT NOT RECEIVED
We work in partnership with companies specializing in transport to guarantee efficient delivery. Although rare, they do occasionally experience communication problems or other minor issues. Usually these are computer malfunctions. They may also have handed your order to a helpful neighbor. Don’t worry, we’re here to help. We invite you to contact us by email: service@tomaga.fr, if you still cannot receive your package.
